Trusted Expert Formation: Re-envisioning Your Approach to CRM
| Author | : | |
| Rating | : | 4.40 (538 Votes) |
| Asin | : | 0989291006 |
| Format Type | : | paperback |
| Number of Pages | : | 44 Pages |
| Publish Date | : | 2013-03-11 |
| Language | : | English |
DESCRIPTION:
"Create a Vision" according to Bob Hilleque. This is the first step in creating a Vision or picture of what any organization wants to accomplish. Without the vision, a CRM implementation will not work. This book will lead to narrowed focus of where to start.
. He is currently the owner of CustomerTRAX, a company he founded in 2002. Besides being active in rugby, Gordon enjoys skiing, biking, and golf. In 1998, he founded Proactive Information Solutions and acted as owner and CEO. Gordon Hilleque is a graduate of the Entrepreneur Program at the University of Wisconsin, Eau Claire. Gordon lives in Edina, Minnesota, with his w
Gordon lives in Edina, Minnesota, with his wife, Emily Hilleque, and participates in his community as President of the Metropolis Foundation, which supports youth and amateur rugby through facilities and equipment. . He is currently the owner of CustomerTRAX, a company he founded in 2002. Besides being active in rugby, Gordon enjoys skiing, biking, and golf. About the Author Gordon Hilleque is a graduate of the Entrepreneur Program at the University of Wisconsin, Eau Claire. In 1998, he founded Proactive Inf
In this book, he challenges businesses to take on the complexities of today’s market to become invaluable advisors to their customers. He lays out, step by step, a proven system of TEF implementation that will not only guide your business to successful customer care techniques but will transform the way you think about your approach to customers.. Gordon Hilleque has been active in CRM for almost twenty years. He calls his new vision Trusted Expert Formation (TEF). During that time, he has re-envisioned effective approaches to customer relationships