Total Quality Management: A Cross Functional Perspective
| Author | : | |
| Rating | : | 4.10 (875 Votes) |
| Asin | : | 0471108049 |
| Format Type | : | paperback |
| Number of Pages | : | 656 Pages |
| Publish Date | : | 2016-10-20 |
| Language | : | English |
DESCRIPTION:
Carr Ismael Dambolena Robert J. Ashok Rao Lawrence P. Kopp John Martin Farshad Rafii Phyllis Fineman Schlesinger
"Prescribed Textbook for Quality Papers" according to aucklander. This book is used in the local university as a prescribed textbook for few postgraduate papers in the subject related to Quality and Quality Assurance. The textbook may be considered 'old', but the ideas are still relevant today as many quality related 'theories' are revamp cosmetically for commercial reasonsI believe its a 'must-have' reference-style book for any quality people whom may be familiar with one 'tool' but not other tools, the book provide steps for each theory backing it up wit. Joe said Possibly the best book on TQM. The book is succinct and doesn't mince words.
-- The publisher, John Wiley & Sons. Instructor's Resource Guide, Microtest Computerized Test Bank and Data Disk available
This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.. The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles