The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer and Improved Customer Serv (Big Book Series)
| Author | : | |
| Rating | : | 4.41 (905 Votes) |
| Asin | : | 0071745092 |
| Format Type | : | paperback |
| Number of Pages | : | 272 Pages |
| Publish Date | : | 2017-06-15 |
| Language | : | English |
DESCRIPTION:
Scannell is a past president of the American Society for Training and Development, Meeting Professionals International, and the National Speaker's Association and is currently serving on the CIC (Convention Industry Council) and CMP (Certified Meeting Professionals) board of directors. . Colleen Rickenbacher has more than 35 years' experience consulting, training, and writing on business etiquette, protocol, and communication. About the AuthorEdward E
RESULTS: effective communication, greater team confidence, and improved customer service. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredi
Colleen Rickenbacher has more than 35 years' experience consulting, training, and writing on business etiquette, protocol, and communication. Edward E. . Scannell is a past president of the American Society for Training and Development, Meeting Professionals International, and the National Speaker's Association and is currently serving on the CIC (Convention Industry Council) and CMP (Certified Meeting Professionals) board
Librowork said Its okay. I wanted to have some ideas and found a few within this book. Its is good to have a resource, but some of the games did leave me wondering who thought of these things.. A waste of money and paper Amazon Customer A waste of money and paper. Elementary games found on the internet. They're not even games and mostly "have your participants discuss in small groups and then share with the rest of the group". What a waste!!!. People Skills Introvert or extrovert you will learn how to communicate with others. It's a good book for business skills and seeing a different side of that quite person in the office.