Sprinkles: Creating Awesome Experiences Through Innovative Service
| Author | : | |
| Rating | : | 4.32 (860 Votes) |
| Asin | : | 1626341753 |
| Format Type | : | paperback |
| Number of Pages | : | 112 Pages |
| Publish Date | : | 2016-10-25 |
| Language | : | English |
DESCRIPTION:
Tjmax said so imagine my delight when I received my copy of his newest book. I have been a rabid Chip Bell fan for years, so imagine my delight when I received my copy of his newest book, "Sprinkles." And let me tell you, Chip did not disappoint! It's a really quick read - an hour, if you rush through it (which I hope you don't!) The quotations from famous thi. One Tasty and Valuable Book John E. Smith Sprinkles is not the first book I have ever read about adding some zing to our interactions with other people … However, it is one of the easiest to read and understand, and by far the most visually appealing. I found myself with a serious case of the munchies while reading thi. Using Chip Bell's "Secret Sauces" Will Help You Deliver an Amazing and Memorable Experience to Your Customers Robert Adams Everybody loves a surprise, and Chip Bell's latest book "Sprinkles" is literally a whole banquet course of one surprise after another. Using a deliciously tasty metaphor of food language, Bell delivers yet another simple but powerful guide to using innovative service to create amazing
Innovative service is the same: it turns good to great service into special and distinctive service. Customers like service that is good--meaning it successfully fulfills their needs or accomplishes the outcome they seek. Sprinkles is a book about unique customer service and the bottom line. Just like a good cookie made special with sprinkles, it's the extra touch!This amazing little book is full of compelling stories of real customer service experiences that exceeded all expectations, breathtaking insights, and super-cool techniques that provide the perfect recipe for how to attract and retain the loyalty of todays picky, fickle, and vocal customers.. Customers today crave special and unique. What do sprinkles do to a cupcake or cookie? They obviously make it special and unique. But, they remember service that comes with an experience that gives them unexpected pleasure
If you're interested in delivering story-making service, read Sprinkles." -Ron Wallace, Former President, UPS International"Chip Bell has delivered a magnificent encore. -Mark Pizzi, President, Nationwide Insurance. "Chip Bell understands the importance of gaining trust while running a customer-centric business, and shares the secrets to success." -Herve Humler, President & Chief Operations Officer, The Ritz-Carlton Hotel Company, L.L.C."Luxury brands require luxury service. Sprinkles is a delightful treasure for all who care about taking service to a pinnacle level." -Doug Kindy, President, Lucchese Boot Company"Chip Bell's Sprinkles provides five-star concepts for serving the kind of experience that gets five-star reviews from customers." -Joe Essa, President, Wolfgang Puck W