Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience (Hospitality Management)
| Author | : | |
| Rating | : | 4.35 (869 Votes) |
| Asin | : | 1439060320 |
| Format Type | : | paperback |
| Number of Pages | : | 544 Pages |
| Publish Date | : | 2016-03-11 |
| Language | : | English |
DESCRIPTION:
… I have not yet found a real 'competitor' for this book. This text has got almost everything that I want to teach an undergraduate student in the area of hospitality customer service management compressed in around 400 pages. This book discusses a lot of theory, but the readers will feel as if theory is emerged from practice and not vice versa: that is a really positive aspect of this book.Babu P George, University of Southern Mississippi . While there are so many books that deal with hospitality consumer behavior / marketing / management, none of them offer a 'real-life feel' like this book
Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The inclu
Michael holds a Ph.D., M.S. from Cornell University's School of Industrial and Labor Relations, and is a Senior Professional of Human Resources as certified by the Society for Human Resource Management.Cherrill P. There, he teaches undergraduate, graduate and executive education courses on human resource management, compensation, and cost-benefit analysis. His current research focuses on the prediction of individual job performance. Heaton (Ph.D.) recently retired as Professor of Organizatio
Good book as a reference if in the service industry spbagwell Was listed as having some highlighting so no surprise there. The book is an easy read and covers Service Hospitality very well.. An important book This is an important book on one of the most important figures in the history of American medicine. William H. Welch was also an important figure in the eugenics movement.. Five Stars It's a great book to add to your library as a hospitality management professional for periodic reference.